Data Deletion Request

What this request can cover

• Flexstay website account information and enquiry records.
• Messenger or Instagram Direct conversation records, including the channel account or conversation identifiers supplied by Meta, message history, delivery receipts, and agent-generated reply previews or queued outbound text.
• Human handoff, delivery-review, and operator evidence connected with the conversation, subject to records that must or reasonably need to be retained.

How to request deletion

Email contact@flexstaybkk.com and write Data deletion request in the subject. Include your name, the email address used with Flexstay if any, the channel involved (Messenger, Instagram, or website), and enough non-sensitive detail to help us locate the record, such as your public account name or profile link and an approximate conversation date. Do not send passwords, payment-card details, government identity documents, or a full message transcript unless Flexstay specifically asks for a limited verification detail.

Verification and review

We may ask for limited additional information to verify that a request relates to the relevant account or conversation and to prevent deletion of the wrong person's records. We review each request under applicable law and will explain any records that cannot be deleted because they must or reasonably need to be retained for legal, payment, tax, fraud-prevention, security, dispute, or operational reasons.

Timing and automated deletion

We do not publish a fixed processing deadline on this page and do not claim that deletion is automatic. We will use contact@flexstaybkk.com to communicate about the request and the result of our review.

Related policy

For more detail about the information used by Flexstay and the deployed Messenger/Instagram workflow, read the Privacy Policy.